Complaints Policy

Red Kite Learning Trust (RKLT) is committed to ensuring that all students are provided with a first class educational experience and that each school works in a productive and positive partnership with all parents and carers.

However, if a parent/carer feels that a situation has arisen that they are unhappy about then they have a right to make a complaint. Any and every complaint made will be taken seriously and dealt with swiftly and professionally. All parents/carers will be made aware of this policy and the procedures to follow if they wish to make a complaint.

 

Published July 2021