Repairs/lost iPads

What to do if your iPad requires a repair

Welcome to the iPad Repair pages where you can find all the information you need to put an iPad in for repair, as well as instructions on what to do if your iPad is lost or Stolen.

This system is designed so that you can download your paperwork and make payment for your repair/replacement iPad at your convenience, day or night, ready for the next school day.

Before you do anything please use the option on the right hand side of this page to read our iPad Repair Terms & Conditions (T&Cs) to see what repairs are included in our repair service and which are excluded*. This page is updated as required so please read this first for the latest information.

*If you are unsure whether your repair is included or your repair is excluded and you wish to know what to do next, please email the iPad Administrator at

Repairs Procedure

Please use the option on the right hand side of the page to find information repair fees (including those at the higher rate) as well as the 6 Simple Steps to follow to ensure your iPad repair suffers the minimum of delays.

Lost or Stolen iPads

If your iPad is lost or stolen please follow the instructions given on the Lost or Stolen iPad page as soon as possible.

Personal iPads

We do not offer an iPad repair service for personal devices. This includes iPads that are purchased from us at the end of their schemes when the responsibility for maintenance and repair falls to home.

Repair form